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Amicus
Annual Technical Support Plans
are designed to give you peace
of mind. This is why every
plan includes unlimited calling,
giving you the flexibility
to call as many times as you
like, whenever you need assistance.
| Annual
Technical Support Plans
Include: |
-
Unlimited Telephone
Support - Toll-free
telephone calls from
anywhere in North
America with no limit
on the number of inquiries.
-
Pre-Arranged Call
Backs - Schedule
a time that is convenient
for you to have one
of our support technicians
call you.
-
Unlimited E-mail
Support - Contact
us by e-mail and we
will respond to your
query.
-
Web-based Remote
Desktop Assistance
- Take advantage of
advanced remote support
technology which enables
Technical Support
Representatives to
access and share a
customer's desktop
remotely to help resolve
issues when necessary.
(Customers always
have full control
of all remote sessions
including access to
a log of support activity.
This service requires
Internet access at
the workstation -
a high-speed Internet
connection works best)
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Access to knowledgeable
Technical Support
Representatives.
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Assistance with
links to third-party
products.
-
Convenient, fully
staffed, daytime and
evening service hours
Technical
Support Plan Details (FAQ)
More
>>> |
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| How
to Purchase an Annual
Technical Support Plan:
|
- Annual
Technical Support
Plans for one product
cost $295 for the
first user and $95
for each additional
user.
- Plans
for firms who purchase
two products (e.g.,
Amicus Attorney and
Amicus Accounting)
cost $395 for the
first user and $145
for each additional
user.
-
You must purchase
a plan for an amount
of users equal to
the number of Amicus
product licenses that
you have registered.
-
Plans are active for
12 months from their
date of purchase.
Purchase
an Annual Technical
Support Plan Online
More
>>>
Additional
Support Services
More
>>>
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Hours
of Operation
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Monday
to Friday
8:30 am - 8:00 pm (ET)
Weekend Coverage*
9:00 am - 6:00 pm (ET) (*Must
be pre-arranged. Additional
charges apply.) |
|
Initial
Support
|
| Free
technical support is provided
to new customers installing
2009 Small Firm Edition for
the initial 90 days after shipment
or 5 service incidents, whichever
comes first (Limit of 3 service
incidents if only one user is
licensed). |
|
Supported
Products
|
| Annual
Technical Support Plans
are currently available
for the following Gavel
& Gown Software Products: |
 |
| • |
Amicus
Attorney 2009 |
| • |
Amicus
Attorney 2008 |
| • |
Amicus
Attorney 7 |
| • |
Amicus
Accounting |
| • |
Amicus
Small Firm |
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Previous product versions
are no longer supported.
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